Last updated: 15 December 2025

Order Processing

Orders are typically processed within 3-7 business days. Processing time does not include shipping time.

All items are carefully packed to protect artwork and prints during transit.

Shipping Destinations

We ship all over the world! Shipping costs are calculated at checkout.

Delivery Times

Estimated delivery times vary by destination and are provided as a guideline only. Delays caused by postal services, customs, or holidays are outside our control. Please be patient!

If you have not received your order within 21 days, don't hesitate to get in touch with us at dottedleafs@gmail.com

Customs & Import Taxes

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Lost or Delayed Packages

Once a package has been shipped, responsibility for delivery lies with the courier. If your package appears lost or significantly delayed, don't hesitate to get in touch with us and we will assist where possible.

Last updated: 15 December 2025

All Sales Final

Due to the nature of art prints and small-batch production, all sales are final. Before you check out, please make sure you’ve selected the correct product, quantity, and size.

We do not accept returns, exchanges, or offer refunds for change of mind.

Damaged Orders

If your order arrives damaged, please contact us within 30 days of delivery at hello@dottedleafs.com and include:

• Your order number
• Clear photos of the damaged item and packaging

We will assess the issue and, where appropriate, offer a replacement or alternative solution.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for orders lost due to incorrect or incomplete addresses. Please double-check during checkout!

Last updated: 15 December 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Dotted Leafs (“we”, “us”, “our”).

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including:

• Web browser, IP address, time zone, and cookies
• Pages viewed and interactions with the site

When you make a purchase, we collect:

• Name
• Billing and shipping address
• Email address
• Payment information (processed securely by third-party payment providers; we do not store full payment details)

How We Use Your Information

We use your information to:

• Fulfill and ship your orders
• Communicate with you about your order
• Provide customer support
• Comply with legal and tax obligations

We do not sell or rent your personal data.

Sharing Your Information

We only share your personal data with trusted third parties necessary to operate the store, such as:

• Payment processors
• Shipping and logistics providers
• Website hosting and e-commerce platforms

All third parties comply with applicable data protection laws.

Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Bbject to processing or request data portability

To exercise these rights, contact us at hello@dottedleafs.com.

Data Retention

We retain order information for our records unless and until you ask us to delete it, except where we are legally required to retain it.

Changes

We may update this policy from time to time to reflect changes to our practices or legal requirements.